TRIARC is an Authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services Act. FSP45009. TRIARC insurance products underwritten by Guardrisk Life FSP76.

Should you wish to provide feedback on any matters relating to our compliance or non-compliance with FAIS or the Policy Holder Protection Rules, contact Triarc on:

If any FAIS-related compliant is not resolved, you may then refer the matter to the FAIS Ombudsman:

  • Share call: 0860 324 766
  • Fax: +27 12 348 3447
  • E-mail:
  • Postal Address : PO Box 7451, Lynnwood Ridge, 0040

    Fraud Reporting

    As part of our crime prevention initiative and in line with Corporate Governance, we have setup a Fraud Hotline.

    The aim is to promote zero tolerance towards unethical behaviour. This serves to inform you of what may be reported:

    • Fraud and potential fraudulent behaviour or activity and/or
    • Any dishonesty pertaining to any facility or claim
    • Any information you might think is relevant to our cause

    If you have reason to believe or witnessed any of the above and related activities by staff, clients or services providers, please contact the Fraud Hotline on+2787 231 0222, or alternatively send a e-mail to

    Please note that your call and all information will be treated with utmost confidentiality and you can choose to remain anonymous – this Fraud Hotline can only be effective with your full co-operation.

    View and Download the relevant documents here:

    Complaints Resolution Policy

    Conflict of Interest Management Policy

    Triarc PAIA Manual

    Treating Customers Fairly

    Outcome of Request and Fees Payable

    Claims Management Framework

    Request for Access to Records

    Triarc Privacy Statement

    POPI Policy

    Internal Appeal Form